Pleased people don't tell many but people with complaints do.A word pair that was new to me, "past work" was a phrase I heard when reporting concerns local home owners had on the yard remediation conducted on their property or near it. The concerns were really complaints with suggestions for change, which is another way to say "fix it" and this is how.
EPA has been doing yard remediation in Ottawa County since 1995. They have sampled lots of yards and many of them have tested high enough in lead to have had to be dug up and replaced. There have been times contractors really messed up but there are more times where the property owners were satisfied even pleased with the results. EPA had paid the contractors for years, but last October that responsibility was given to the Oklahoma Department of Environmental Quality. The question of who answers for "past work" became pivotal with this change for resolution.
Pleased people don't tell many but people with complaints do.